1- The pool was not clean and I informed them to renew the water. The staff acknowledged the lack of cleanliness and said it would be changed tomorrow, but unfortunately it was not.
2- There was no private parking available, even though there were 4 parking spots for every shop. This was clearly stated in the rental benefits (free private parking) when I arrived at 11 PM, I found the parking spots full, and one of the renters was using my spot. When I spoke to the owner, he asked me to park the car on the side of the road, despite its danger to the car's safety! When I asked for my right to use my private parking, he told me 'You only pay for the accommodation, not for parking! You can park on the side of the road or take your belongings and leave without any refund.' I had to wait until 2 AM outside with no benefit in the middle of the mountain road! I parked the rented car on the dangerous road and could not sleep due to fear for the rented car.
4- The mattress was extremely uncomfortable and not of good quality.
Faisal
Wonderful 9
Excellent
Beautiful, calm, very clean place and the owner of the hotel is very cooperative
Their breakfast is a bit limited and the location is a bit up the mountain road
Samrany
Exceptional 10
Exceptional
We enjoyed a 4-day stay at this hotel, which was truly unforgettable. The view was magical, the staff was kind, friendly, and welcoming, and the breakfast was delicious, fresh, and clean.
Thank you to the whole team for the exceptional hospitality and for ensuring our stay was comfortable and memorable. We highly recommend this hotel to anyone visiting Trabzon and we would love to come back!
I loved everything
Essam
Exceptional 10
Exceptional
We are very sad. We lost 5 days and were not here. We should have spent our entire vacation in Trabzon here. The place exceeded our expectations, and so did you. My family was very happy here. Thank you. My wife will post for you on Instagram; she has a large number of followers.