I stayed one night and I am a frequent guest at the hotel and a distinguished customer with them. In the old system and even after the update, a distinguished customer can be confirmed by the hotel management. The first person to check-in after the update was one of my friends staying with me at the hotel under the name Almuher.
Last night's checkout was delayed because I was very tired. They tried to contact me but I didn't answer the phone because I was deeply asleep. The only approach was entering the room while I was sleeping, which is considered the peak of audacity and a violation of the guest's privacy. I believe there should be a policy in the hotel. In case of guest delaying checkout, the delay system should be applied either by extending the night or taking an additional amount. I hope the management respects the guest's privacy and applies the policy in a way that serves the guest.