Failure to differentiate window with the presence of a beautiful garden view
Failure to differentiate room key and room cleaning service
Failure to differentiate daily room cleaning and having room key
No kettle inside the room to avoid additional expenses
For clear information on Ali Baba's website for a double room (2 separate beds) reservation, we had a very different experience and could not find the room as stated on Ali Baba's website, which was actually a weakness of Ali Baba's website
Failure to clean daily areas and supplies. In fact, only one staff member could accommodate and the service level below par was not compensated for