Location
9.6
Meserret Palace Istanbul
Description Meserret Palace Istanbul
Enjoy complimentary Wi-Fi and concierge services at Meserret Palace Hotel, located in Istanbul City Center. Dine at the on-site restaurant or take advantage of 24-hour room service.
Total Number Of Rooms 4
Total Number Of Rooms 4
This Hotel Has 5 Floors In 1 Building And Offers Designated Smok
Reviews
8.3
/10
Overall Score
Rated by 1539 guests
Cleanliness
8.5
Value For Money
8.4
Staff
9.0
Facilities
8.4
Comfort
8.6
Wi-Fi
9.2
Latest Reviews
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ErikExceptional
Flexibility. I'm not certain of the name of the woman at reception, but she was amazing. Thank you.
FaisalThe room is average but has a good location.
The breakfast is average, but there is no omelet station.
They want to charge extra for everything.
UmidjonVery Good
The location is perfect.
The cleaning was not at a good level.
BorsevschiFair
The hotel was clean and well located, but the way our refundable security deposit was handled after check-out was very disappointing.
We paid a €200 cash deposit at check-in. During check-out, no one reminded us that the paper deposit receipt had to be returned in order to receive the refund. We only found out about this later, after contacting the hotel.
The hotel initially offered us two refund options: an international bank transfer or Western Union. We chose the bank transfer and provided all the requested details. Later, without our agreement, the hotel changed the refund method to Western Union because it was more convenient for them.
This resulted in a long exchange of messages, several attempts to resolve the issue and an unsuccessful visit to a Western Union office while we were still travelling. We finally managed to collect the money only after returning home.
On top of that, we received only €180 instead of our €200 deposit because the transfer fee was deducted from the refund.
The refund was eventually received, but the entire process was unnecessarily complicated. Better communication during check-out and respecting the refund method chosen by the guest would have avoided all of these problems.
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