Feel scammed and disappointed, this is highly unacceptable, and the receptionist just laughed at me and took no action
Absolutely nothing
When I arrived at the hotel, the receptionist informed me that they couldn't find my reservation and suggested I make a new one which resulted in a double payment via booking. Then he suggested I just pay by card and they would sort it out in the morning (paid three times for one night). The issue is still unresolved, and the staff seem unaware and are not responding to emails or calls from the booking system for approving these refunds - the staff just laughed at me when I informed them and showed no concern
Wendell
Good 5
We had a pleasant stay, the staff were helpful, the rooms were always cleaned and the food was satisfactory
The food was satisfactory
The hotel was not accessible for guests with disabilities