Ajia Hotel

Name: Ajia Hotel
Address: Halide Edip Adivar Cad. Kanlica, 27, istanbul, turkey
Rating: 7.9

7.9/10

Good48 Reviews

Description Ajia Hotel

The hotel enjoys a stunning location on the Asian shores of the Bosphorus in the Kanlica district of Istanbul. A number of sightseeing attractions are within the area of the hotel such as Sultanahmet, home to Topkapi Palace.

Year Of Construction 2013

Year Of Most Recent Renovation

Reviews

7.9

/10

Overall Score

Rated by 48 guests

Location

9.1

Cleanliness

8.4

Value For Money

7.4

Staff

8.3

Facilities

7.5

Comfort

8.6

Latest Reviews

Exceptional

The staff was friendly and knowledgeable. The breakfast was delicious with a wide variety each morning. The room had individual temperature control, which was fantastic! The in-room amenities like robes, slippers, and snacks/fruits were excellent.

Breakfast took 50 minutes to be served after ordering.

Enjoyable

Ideal location

Furniture is worn out and needs replacement.

Pleasant

Poor

Regarding our stay at your hotel, where we spent only one night in the Presidential Suite, unfortunately, the experience was below the expected level and not at all suitable for a five-star hotel.

Firstly: Temperature and Air Conditioning

The room was very hot in an intolerable manner even though the stay was during the winter season. When we contacted you, the staff informed us that the cooling system could not be operated, citing that the hotel was in winter mode, which was unacceptable until the windows were opened but not at all effectively.

Secondly: Room Condition and Furniture

The room floor was noticeably scratched, and the furniture was worn out, old, and did not reflect the level of a presidential suite or a five-star hotel.

Thirdly: Photography Inside the Hotel and Poor Organization

There was disruptive photography inside the hotel during guest reception, causing clear confusion with a large number of photography crew and equipment everywhere. We were prevented from using all hotel facilities, feeling confined to the room. Every time we spoke, we had to whisper inside a hotel that should be a place of comfort!

Even when sitting in the chairs overlooking the waterfront, we were asked to leave the place directly, as if we were unwanted guests, rather than being courteously asked to leave. In fact, we were escorted out.

Fourthly: Reception and Service Upon Arrival

Upon our arrival at the hotel:

- No one assisted us

- Our luggage was not brought down

- Our bags remained outside the hotel for about 20 minutes without any assistance or supervision

- There was no proper reception, and we felt as if we were intruding

Fifthly: Cleanliness and Facilities

Upon entering the room, we found water in the fridge that had been previously consumed, which was entirely unexpected.

Sixthly: Breakfast

The breakfast was a Set Menu, and the food was delicious, which was the only positive point. However, this did not compensate for the overall negative experience. The staff tried to assist in providing service, but the situation did not allow it entirely.

In conclusion:

Our experience at AIGJA Hotel does not align with a 5-star rating, honestly reflecting a 3-star level at most, especially in terms of organization, privacy, room condition, and guest respect.

We hope you review what happened, take appropriate action, and look forward to an official response clarifying your position.

نأمل منكم مراجعة ما حدث واتخاذ الإجراء المناسب، ونتطلع إلى رد رسمي يوضح موقفكم

Halide Edip Adivar Cad. Kanlica, 27

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