Location
8.5
Valens Hotel Downtown
Description Valens Hotel Downtown
With a stay at Valens Hotel Downtown, you'll be centrally located in Istanbul, within a 5-minute drive of Pera Museum and Chora Church. This spa hotel is 0.
Year Of Construction 2013
Total Number Of Rooms 4
Total Number Of Rooms 4
Reviews
7.2
/10
Overall Score
Rated by 206 guests
Cleanliness
7.5
Value For Money
7.2
Staff
7.9
Facilities
7.2
Comfort
7.5
Wi-Fi
7.0
Latest Reviews
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DuniaTrès bien
ValeriuFair
Great property, but misleading information regarding facilities
The hotel itself is very nice, spacious, and clean; we didn't have any issues with the room quality or the property maintenance. However, I am leaving a 3-star review because of the misleading information regarding the hotel amenities.
On Booking.com, the listing states that the pool and gym are included in the room price. This is not true. When we arrived, we were told we had to pay an extra 10€ per hour, per person for the pool, and 500 Lira for gym access. We booked this hotel specifically with the intention of relaxing by the pool and training, so having to pay extra for services we thought were included feels like a scam.
Furthermore, we booked for 5 people. Upon check-in, the receptionist tried to give us a room with only two beds, effectively expecting three of us to share one bed. It was only after we made it clear that we would leave if this wasn't fixed that they managed to find us a room with enough beds. The problem was eventually resolved, but it should never have happened in the first place.
Please, update your website to clearly state that the gym and pool are not included in the room price to avoid misleading future guests.
AbdullahiExceptional
Everything is good especially Hüseyin Nesrin and Elena, so you can comfortably stay in this clean hotel. The area is the best area, so everything is good.
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