Wyndham Istanbul Old City

Name: Wyndham Istanbul Old City
Address: Kemal Paşa, Şehzadebaşı Cd, 1, istanbul, turkey
Rating: 7.9

7.9/10

Good2002 Reviews

Description Wyndham Istanbul Old City

This charming historical property is very close to all major tourist attractions and historical places of interest. Celal Aga Konagi is next to at Vezneciler metro station that offers easy access to the most famous tourist attractions as well as Ataturk Airport.

Year Of Most Recent Renovation

Reviews

7.9

/10

Overall Score

Rated by 2002 guests

Location

9.1

Cleanliness

8.2

Value For Money

8.1

Staff

8.7

Facilities

7.9

Comfort

8.2

Wi-Fi

8.8

Latest Reviews

Very disappointing for a 5-star hotel

First of all, the hotel's location is really great: the metro is just a 2-minute walk away and the tram is 10 minutes away, which makes getting around much easier.

I would also like to warmly salute the young woman at the concierge desk who speaks French and Arabic (unfortunately, I don't remember her name). Thanks to her professionalism and kindness, she always managed to put us in a good mood.

As for the facilities, the room was large and we really appreciated having an individual TV for each bed. As for the spa, the indoor pool is quite nice, and I particularly enjoyed the area with the sauna and cold room.

Unfortunately, the stay was not at all up to par. This hotel may have 5 stars, but its facilities are outdated and it deserves a maximum of 3.5 stars. Upon our arrival, the room wasn't even ready. The in-room jacuzzi wasn't working, and we had to wait for a technician to come. Furthermore, the soundproofing is a big issue: we could hear absolutely every sound from the neighbors and people passing in the hallway.

The prices for services and activities are excessive. Everything offered by the hotel is much more expensive than if you were to book directly. For example, the airport transfer was offered to us for 60€, while we found it ourselves for 40€. The breakfast is also far from the standards of a 5-star hotel. It is extremely basic, with low-quality products, no good fruit juice or quality coffee; you really only find the bare minimum.

To top it off, an unacceptable incident occurred with the laundry service. The hotel does not have its own service and uses an external provider. This provider simply lost my trousers. The provider, a certain Ramazan, categorically refused to reimburse me. It was finally the hotel that had to take responsibility to reimburse me for the price of the clothing, but such an attitude from a subcontractor is intolerable. Finally, the aquatic area is disappointing: the outdoor pool on the roof is much smaller in reality than the photos suggest, and the fountains in the indoor pool were not working.

In conclusion, stars are absolutely not a guarantee of trust for this establishment. I am leaving disappointed.

Excellent

ممتاز

Excepcional

Everything was okay

Kemal Paşa, Şehzadebaşı Cd, 1

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