This hotel is located in the middle of the World Trade Center and the CNR exhibition centre. The centre of Yesilköy is only a 5-minute walk away and offers restaurants, bars and shops.
Year Of Most Recent Renovation
Year Of Most Recent Renovation
Year Of Most Recent Renovation
Reviews
7.7
/10
Overall Score
Rated by 300 guests
Location
8.2
Cleanliness
8.0
Value For Money
7.5
Staff
7.9
Facilities
7.8
Comfort
8.1
Wi-Fi
7.8
Latest Reviews
Sana
Very good 8
Very Good
There is one lady at the reception named Pelin Eren.
She was very nice and very helpful. There is another person in the restaurant. I think he is Filipino, a short guy. I don't really know his name, but he was very nice to me. I really like the hotel a lot.
Emil
Poor 1
Room unavailable
Ah
Very good 7
Angenehm
Tannan
Good 5
Overall, the hotel’s location was excellent for patients staying near the hospital, but the level of service, communication, and attention to detail did not reflect what I would expect from a 5-star hotel. In my opinion, it felt much closer to a 3-star experience.
The hotel’s biggest advantage is its excellent location. It is just a few minutes from the hospital, which made my recovery after surgery much easier.
* The hotel was quiet and peaceful, without large crowds, which was exactly what I needed during my post-operative recovery.
* The room itself was comfortable enough for resting.
Unfortunately, my overall experience did not meet the expectations of a 5-star hotel.
* Room service was extremely slow. Every request took an unreasonable amount of time. I once waited over an hour for two drinking glasses and two teaspoons, and in the end I had to leave the hotel to get them myself.
* Communication was difficult because some restaurant staff did not speak or understand basic English. If they did not understand the order, they simply did not send it instead of asking for clarification.
* I ordered salmon, but after a very long wait I received sea bass instead.
* The minibar/refrigerator was not cold enough to keep drinks and food properly chilled.
* The clothes hangers were old, damaged, and broken, so my clothes kept falling.
* After housekeeping, there was almost always something missing from the room, such as cutlery, glasses, or other basic items.
* The staff’s level of English, especially in the restaurant, made communication unnecessarily difficult.
* The TV offered very limited entertainment. There was no Netflix or YouTube, and very few watchable channels. Spending 12 nights recovering after surgery became quite boring.
* A modern 5-star hotel should offer guest communication through WhatsApp or another messaging service so requests can be translated and handled more efficiently.
* There were no power outlets near one side of the bed, making it inconvenient to charge devices.
* Clean plates, cutlery, and glasses were not replenished automatically. I had to request them repeatedly, and every request involved a very long wait.
Overall, the hotel’s location was excellent for patients staying near the hospital, but the level of service, communication, and attention to detail did not reflect what I would expect from a 5-star hotel. In my opinion, it felt much closer to a 3-star experience.