Ajia Hotel

Name: Ajia Hotel
Address: Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul, istanbul, turkey
Rating: 7.9

7.9/10

Good47 Reviews

Description Ajia Hotel

- No pets and no service animals are allowed at this property.. Check-in hours: 2:00 PM ~ midnight.

Games room

Down Comforter

Restaurant

Reviews

7.9

/10

Overall Score

Rated by 47 guests

Location

9.1

Cleanliness

8.4

Value For Money

7.4

Staff

8.3

Facilities

7.5

Comfort

8.6

Latest Reviews

Exceptional

The staff was friendly and well-informed. The breakfast was delicious with a wide variety each morning. The room had individual temperature control, which was wonderful! Amenities in the room like robes, slippers, and snacks/fruits were excellent.

Breakfast took 50 minutes to be delivered after ordering.

Comfortable

Ideal location

Furniture is worn out and needs to be replaced.

Pleasant

Bad

Regarding our stay at your hotel, where we stayed only one night in the Presidential Suite, the experience was unfortunately below the expected level and not at all worthy of a five-star classified hotel.

Firstly: Temperature and Air Conditioning

The room was very hot in an unbearable way, despite our stay being in the winter season. When we contacted you, the staff informed us that the cooling system could not be operated due to the hotel being in the winter setting, which was unacceptable until the windows were opened, which was not considered.

Secondly: Room Condition and Furniture

The room floor was clearly scratched, and the furniture was worn out, old, and did not reflect the level of a presidential suite or a five-star hotel.

Thirdly: Photography Inside the Hotel and Poor Organization

There was disruptive photography inside the hotel during guest reception, which caused clear confusion. The presence of a large number of photography staff and equipment everywhere.

We were prevented from using all hotel facilities, as if we were confined to the room. Every time we spoke, we were forced to whisper inside a hotel supposed to be a place of comfort!

Even when we sat in the comfortable seats overlooking the waterfront, we were asked to leave the place directly, as if we were unwanted guests, but we were actually escorted out.

Fourthly: Reception and Service Upon Arrival

Upon our arrival at the hotel:

- No one assisted us

- Luggage was not brought down

- Our bags remained around 20 minutes outside the hotel without any assistance or supervision

- There was no decent reception, and we felt as if we were intruders

Fifthly: Cleanliness and Facilities

Upon entering the room, we found water in the fridge that had already been consumed, which was entirely unexpected.

Sixthly: Breakfast

Breakfast was a Set Menu, and the food was delicious, which was the only positive point. However, it did not compensate for the overall negative experience. The staff tried to help provide the service, but the situation did not allow it completely.

Conclusion:

Our experience at AIGJA hotel does not align with a 5-star rating, honestly reflecting a 3-star level at most, especially in terms of organization, privacy, room condition, and guest respect. We hope you will review what happened, take appropriate action, and look forward to an official response clarifying your position.

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Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul

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