Ajia Hotel

Name: Ajia Hotel
Address: Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul, istanbul, turkey
Rating: 7.9

7.9/10

Good47 Reviews

Description Ajia Hotel

- No pets and no service animals are allowed at this property.. Check-in hours: 2:00 PM ~ midnight.

Games room

Down Comforter

Restaurant

Reviews

7.9

/10

Overall Score

Rated by 47 guests

Location

9.1

Cleanliness

8.4

Value For Money

7.4

Staff

8.3

Facilities

7.5

Comfort

8.6

Latest Reviews

Exceptional

The staff was friendly and well-informed. The breakfast was delicious with a wide variety each morning. The room had individual temperature control, which was wonderful! The in-room amenities like robes, slippers, and snacks/fruit were excellent.

Breakfast took 50 minutes to be delivered after ordering.

Enjoyable

Perfect location

Furniture is in poor condition and needs to be replaced.

Pleasant

Bad

Regarding our stay at your hotel, where we spent only one night in the Presidential Suite, the experience was unfortunately below the expected level and not worthy of a five-star hotel.

Firstly: Temperature and Air Conditioning

The room was extremely hot, which was unbearable despite the stay being in the winter season. When we contacted you, the staff informed us that it was not possible to operate the cooling system, citing that the hotel was in winter mode, which was unacceptable until the windows were opened, which was not done promptly.

Secondly: Room Condition and Furniture

The room floor was visibly scratched, and the furniture was worn out and old, not reflecting the standards of a Presidential Suite or a five-star hotel.

Thirdly: Photography Inside the Hotel and Poor Organization

There was disruptive photography inside the hotel during guest reception, causing clear chaos, with a large number of photography staff and equipment everywhere. We were prevented from using all hotel facilities, feeling confined to the room. Every time we spoke, we had to whisper inside a hotel supposed to be a comfortable place!

Even when sitting in the seats overlooking the waterfront, we were asked to leave directly, as if we were unwelcome guests, but we were actually escorted out.

Fourthly: Reception and Service Upon Arrival

Upon our arrival at the hotel:

• No one assisted us.

• Baggage was not brought down.

• Our bags were left outside the hotel for about 20 minutes without any assistance or supervision.

• There was no proper reception, and we felt as if we were intruding.

Fifthly: Cleanliness and Amenities

Upon entering the room, we found water in the fridge that had been consumed beforehand, which was completely unexpected.

Sixthly: Breakfast

The breakfast was a Set Menu, the food was delicious, and this was the only positive point. However, it did not compensate for the overall negative experience. The staff tried to assist in providing service, but the situation did not allow it completely.

Conclusion:

Our experience at AIGJA Hotel does not match a 5-star rating, frankly reflecting a 3-star level at most, especially in terms of organization, privacy, room condition, and guest respect.

We hope you review what happened, take appropriate action, and look forward to an official response clarifying your position.

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Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul

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