Location
8.0
Ciwan Hotel
Description Ciwan Hotel
www.ciwanhotel.
Sailing
Take In The Views From A Terrace And A Garden And Make Use Of Am
Fitness centre
Reviews
5.7
/10
Overall Score
Rated by 55 guests
Cleanliness
6.3
Value For Money
6.5
Staff
6.2
Facilities
6.6
Comfort
6.0
Wi-Fi
2.5
Latest Reviews
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KasimovVery Good
Excellent location - 5 minutes walk to Sultanahmet and Aya-Sofia. Very good staff, always ready to help. Special thanks for the help with the package - the employees even paid for its shipment. Recommend!
As for the downsides - the room was a bit dark, as there was not enough natural lighting. Otherwise, everything was great.
Excellent value for money!
AdrianaRude receptionist
Near the city center
We are a couple who have stayed more than once in this hotel. The first time was when we got married in 2016. We had always been very comfortable and the staff was friendly.
Now there is an older gentleman at the reception who is very rude. When we arrived, he asked us to prove that we are married (which we can understand) but his attitude was constantly disdainful and prejudiced, as if we were undesirable people. We spent some time looking for our documentation on the phone and the man kept treating us with contempt. Finally, he gave us a room 1 meter from the reception which was literally a dark hole, seeming like he wants to "keep control" over us. We complained and another receptionist, who I think might be from Azerbaijan, was kind and understanding and gave us a decent room.
My wife felt humiliated, judged as if she were a woman off the streets going to a hotel for sexual services. I, being Turkish, felt despised and judged by a fellow countryman.
We used to really like this hotel but this very unpleasant experience has made us decide never to return.
We understand that they want to be a respectable hotel, but they cannot judge us directly. We are very disappointed.
АндрійVery Good
MahirPleasant
the location!
very small room!
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Mimar Hayrettin Mahallesi Kadirga Limanı Caddesi No:7 Kumkapi Fatih, Fatih, 34121 Istanbul
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