Ajia Hotel

Name: Ajia Hotel
Address: Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul, istanbul, turkey
Rating: 7.9

7.9/10

Good47 Reviews

Description Ajia Hotel

- No pets and no service animals are allowed at this property.. Check-in hours: 2:00 PM ~ midnight.

Games room

Down Comforter

Restaurant

Reviews

7.9

/10

Overall Score

Rated by 47 guests

Location

9.1

Cleanliness

8.4

Value For Money

7.4

Staff

8.3

Facilities

7.5

Comfort

8.6

Latest Reviews

Exceptional

The staff was friendly and well-informed. The breakfast was delicious with a wide variety each morning. The room had individual temperature control, which was wonderful! The in-room amenities like robes, slippers, and snacks/fruit were excellent.

Breakfast took 50 minutes to be delivered after ordering.

Enjoyable

Perfect location

Furniture is in poor condition and needs to be replaced.

Pleasant

Bad

Regarding our stay at your hotel where we spent only one night in the Presidential Suite, the experience was unfortunately below the expected level, and not befitting a five-star hotel.

Firstly: Temperature and Air Conditioning

The room was extremely hot, which was unbearable despite the stay being in winter. When we contacted you, the staff informed us that the cooling could not be operational citing that the hotel was in winter mode, which was unacceptable until the windows were opened disregarding the cold.

Secondly: Room Condition and Furniture

The room floor was visibly scratched, and the furniture was worn-out and old, not reflecting the level of a presidential suite or a five-star hotel.

Thirdly: Hotel Photography and Poor Organization

There was ongoing photography inside the hotel during guest check-in, causing clear confusion with a large number of photography staff and equipment everywhere. We were forbidden from using all hotel facilities, feeling confined to the room. Every time we spoke, we had to whisper inside a supposedly comfortable hotel.

Even when we sat in the comfortable lobby chairs, we were directly asked to leave, as if we were unwelcome guests, rather than actually being escorted out.

Fourthly: Reception and Service upon Arrival

Upon our arrival at the hotel:

• No one assisted us.

• Our luggage was not brought down.

• Our bags remained around 20 minutes outside the hotel without any assistance or supervision.

• There was no proper reception, making us feel unwelcome upon entry.

Fifthly: Cleanliness and Amenities

Upon entering the room, we found water in the fridge that was pre-consumed, which was completely unexpected.

Sixthly: Breakfast

Breakfast was a set menu, and the food was delicious, the only positive point, but it does not compensate for the overall negative experience. The staff tried to assist in providing service, but the situation did not allow entirely.

Conclusion:

Our experience at AIGJA Hotel does not align with a 5-star rating, honestly reflecting a 3-star level at most, especially in terms of organization, privacy, room condition, and guest respect.

We hope for your review of the situation, taking appropriate action, and look forward to an official response clarifying your position.

نأمل منكم مراجعة ما حدث واتخاذ الإجراء المناسب، ونتطلع إلى رد رسمي يوضح موقفكم

Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul

Show on Map