Location
9.1
Ajia Hotel
Description Ajia Hotel
- No pets and no service animals are allowed at this property.. Check-in hours: 2:00 PM ~ midnight.
Games room
Down Comforter
Restaurant
Reviews
7.9
/10
Overall Score
Rated by 47 guests
Cleanliness
8.4
Value For Money
7.4
Staff
8.3
Facilities
7.5
Comfort
8.6
Latest Reviews
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WesleyExceptional
Staff was welcoming and knowledgeable. Breakfast was scrumptious with great variety each morning. Room had its own temperature control, which was lovely! In room amenities such as robes, slippers, and snacks/fruit were top notch.
Breakfast took 50 minutes to arrive after ordering.
YaserPleasant
Location is perfect
Furniture is not in good condition need to renew.
ParvizPleasant
SBad
Regarding our stay at your hotel, where we spent only one night in the Presidential Suite, the experience unfortunately fell below expected standards, unworthy of a five-star hotel.
Firstly: Temperature and Air Conditioning
The room was uncomfortably hot, despite our stay being in the winter season. When we contacted you, the staff informed us that the cooling system could not be operated due to the hotel being in winter mode, which was unacceptable until opening the windows was ineffective.
Secondly: Room Condition and Furniture
The room floor was visibly damaged, the furniture was worn out and old, not reflecting the level of a Presidential suite or a five-star hotel.
Thirdly: Hotel Photography and Poor Organization
There was disruptive photography inside the hotel during guest reception, causing clear chaos, with a large number of photography staff and equipment everywhere.
We were prevented from using any hotel facilities, feeling confined inside the room. Every time we spoke, we had to whisper in what was supposed to be a place of comfort!
Even while sitting in the comfortable lobby seats, we were asked to leave immediately, as if we were unwelcome guests, and we were indeed escorted out.
Fourthly: Reception and Service Upon Arrival
Upon arrival at the hotel:
- No one assisted us.
- Our luggage was not unloaded.
- Our bags remained outside the hotel for around 20 minutes without any assistance or supervision.
- There was no proper reception, making us feel unwelcome guests as if we were intruders.
Fifthly: Cleanliness and Amenities
Upon entering the room, we found water in the fridge that had been consumed beforehand, which was completely unexpected.
Sixthly: Breakfast
The breakfast was a set menu, the food was delicious, the only positive point, but it did not compensate for the overall negative experience. The staff tried to help provide the service, but the situation did not allow it completely.
Conclusion:
Our experience at AIGJA Hotel does not align with a 5-star rating, honestly reflecting a 3-star level at most, especially in terms of organization, privacy, room condition, and guest respect.
We hope you will review what happened, take appropriate action, and look forward to an official response clarifying your position.
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Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul
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