Ajia Hotel

Name: Ajia Hotel
Address: Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul, istanbul, turkey
Rating: 7.9

7.9/10

Good47 Reviews

Description Ajia Hotel

- No pets and no service animals are allowed at this property.. Check-in hours: 2:00 PM ~ midnight.

Games room

Down Comforter

Restaurant

Reviews

7.9

/10

Overall Score

Rated by 47 guests

Location

9.1

Cleanliness

8.4

Value For Money

7.4

Staff

8.3

Facilities

7.5

Comfort

8.6

Latest Reviews

Exceptional

Staff was welcoming and knowledgeable. Breakfast was scrumptious with great variety each morning. Room had its own temperature control, which was lovely! In room amenities such as robes, slippers, and snacks/fruit were top notch.

Breakfast took 50 minutes to arrive after ordering.

Enjoyable

Perfect location

Furniture is in poor condition and needs to be replaced.

Pleasant

Bad

Regarding our stay at your hotel where we stayed for only one night in the Presidential Suite, unfortunately, the experience was below the expected level, and not at all befitting of a five-star hotel.

Firstly: Temperature and Air Conditioning

The room was extremely hot, which was unbearable even though the stay was during the winter season. When we contacted you, the staff informed us that the cooling system could not be operated because the hotel was in winter mode, which was unacceptable until the windows were opened, without any consideration.

Secondly: Room Condition and Furniture

The room floor was visibly scratched, and the furniture was worn out and old, not reflecting the level of a presidential suite or a five-star hotel.

Thirdly: Photography Inside the Hotel and Poor Organization

There was ongoing photography inside the hotel during guest check-in, causing clear confusion with a large number of photography staff and equipment everywhere. We were prohibited from using all hotel facilities, feeling trapped inside the room. Every time we spoke, we had to whisper in a supposedly comfortable hotel.

Even when we sat in the seats overlooking the view, we were asked to leave the place directly, treating us as unwelcome guests, rather than being actually escorted out.

Fourthly: Reception and Service upon Arrival

Upon our arrival at the hotel:

- No one assisted us.

- Luggage was not unloaded.

- Our bags remained outside the hotel for about 20 minutes without any assistance or supervision.

- There was no proper reception, making us feel unwelcome as if we had intruded.

Fifthly: Cleanliness and Amenities

Upon entering the room, we found water in the fridge that had been consumed beforehand, which was completely unexpected.

Sixthly: Breakfast

Breakfast was a Set Menu, and the food was delicious, which was the only positive point, but it did not compensate for the overall negative experience. The staff tried to assist in providing service, but the situation did not allow completely.

Conclusion:

Our experience at AIGJA Hotel does not match the 5-star rating. It honestly reflects a 3-star level at best, especially in terms of organization, privacy, room condition, and guest respect.

We hope you review what happened, take appropriate action, and we look forward to an official response clarifying your position.

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Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul

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