Ajia Hotel

Name: Ajia Hotel
Address: Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul, istanbul, turkey
Rating: 7.9

7.9/10

Good47 Reviews

Description Ajia Hotel

- No pets and no service animals are allowed at this property.. Check-in hours: 2:00 PM ~ midnight.

Games room

Down Comforter

Restaurant

Reviews

7.9

/10

Overall Score

Rated by 47 guests

Location

9.1

Cleanliness

8.4

Value For Money

7.4

Staff

8.3

Facilities

7.5

Comfort

8.6

Latest Reviews

Exceptional

Staff was friendly and knowledgeable. The breakfast was delicious with a wide variety every morning. The room had individual temperature control, which was wonderful! Amenities in the room such as robes, slippers, and snacks/fruits were excellent.

Breakfast took 50 minutes to be delivered after ordering.

Enjoyable

Great location

Furniture is in poor condition and needs to be replaced.

Pleasant

Bad

Regarding our stay at your hotel where we spent only one night in the Presidential Suite, unfortunately, the experience was below the expected level and not befitting a five-star hotel.

Firstly: Temperature and Air Conditioning

The room was very hot in an intolerable way despite the stay being in winter. When we contacted you, the staff informed us that the cooling system could not be operated, citing that the hotel was in winter mode, which was unacceptable until the windows were opened which was not done thoughtfully.

Secondly: Room Condition and Furniture

The room floor was clearly scratched, and the furniture was worn out and old, not reflecting the level of a presidential suite or a five-star hotel.

Thirdly: Photography Inside the Hotel and Poor Organization

There was disruptive photography inside the hotel during guest reception, causing clear chaos, with a large number of photography staff and equipment everywhere. We were prevented from using all hotel facilities, feeling like we were confined to the room. Every time we spoke, we had to whisper in what was supposed to be a comfortable hotel.

Even when we sat in the seats overlooking the view, we were asked to leave directly, making us feel unwelcome guests, and we were actually escorted out.

Fourthly: Reception and Service Upon Arrival

Upon arrival at the hotel:

- No one assisted us.

- Luggage was not brought down.

- Our bags remained outside the hotel for about 20 minutes without any assistance or supervision.

- There was no decent reception, and we felt as if we had intruded.

Fifthly: Cleanliness and Amenities

Upon entering the room, we found water in the fridge that had been consumed beforehand, which was entirely unexpected.

Sixthly: Breakfast

Breakfast was a Set Menu, and the food was delicious, which was the only positive point, but it did not compensate for the overall negative experience. The staff tried to help in providing the service, but the situation did not allow it entirely.

Conclusion:

Our experience at AIGJA Hotel does not align with a 5-star rating and honestly reflects a 3-star level at most, especially in terms of organization, privacy, room condition, and guest respect.

We hope you review what happened and take appropriate action, and we look forward to an official response clarifying your position.

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Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul

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