Ajia Hotel

Name: Ajia Hotel
Address: Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul, istanbul, turkey
Rating: 7.9

7.9/10

Good48 Reviews

Description Ajia Hotel

- No pets and no service animals are allowed at this property.. Check-in hours: 2:00 PM ~ midnight.

Games room

Down Comforter

Restaurant

Reviews

7.9

/10

Overall Score

Rated by 48 guests

Location

9.1

Cleanliness

8.4

Value For Money

7.4

Staff

8.3

Facilities

7.5

Comfort

8.6

Latest Reviews

Pleasant

Bad

Regarding our stay at your hotel, where we stayed for only one night in the Presidential Suite, the experience was unfortunately below the expected level and not befitting a five-star hotel.

Firstly: Temperature and Air Conditioning

The room was uncomfortably hot, despite our stay being in winter. When we contacted you, the staff informed us that the cooling could not be activated due to the hotel being in winter mode, which was unacceptable until the windows were opened, not to our satisfaction.

Secondly: Room Condition and Furniture

The room floor was visibly scratched, and the furniture was worn out, old, and did not reflect a presidential suite or a five-star hotel standard?

Thirdly: Hotel Interior Photography and Poor Organization

There was disruptive photography inside the hotel during guest check-in, causing clear confusion. There were many photography staff and equipment everywhere. We were prohibited from using all hotel facilities, feeling trapped inside the room. Every time we spoke, we had to whisper in a supposedly comfortable hotel!

Even when seated in the lobby lounge, we were asked to leave directly, making us feel unwelcome guests, leading to our actual departure.

Fourthly: Reception and Service Upon Arrival

Upon our arrival at the hotel:

- No one assisted us

- Baggage was not brought down

- Our bags remained outside the hotel unattended for around 20 minutes without any assistance or supervision

- There was no proper reception, and we felt as if we were intruders

Fifthly: Cleanliness and Amenities

Upon entering the room, we found water in the minibar that was previously consumed, which was entirely unexpected.

Sixthly: Breakfast

The breakfast was a Set Menu, the food was delicious, which was the only positive point. However, it did not compensate for the overall negative experience. The staff tried to help in providing service, but the situation did not permit entirely.

Conclusion:

Our experience at AIGJA Hotel does not match a 5-star rating, honestly reflecting a 3-star level at best, especially in terms of organization, privacy, room condition, and guest respect.

We hope you review what happened, take appropriate action, and look forward to an official response clarifying your position

نأمل منكم مراجعة ما حدث واتخاذ الإجراء المناسب، ونتطلع إلى رد رسمي يوضح موقفكم

The cleanliness, comfort, respect, and cooperation

The breakfast was nice, the stay was pleasant and comfortable, and most importantly, the staff's respect and cooperation, especially the reception and the high ethics that they embody

Everything was wonderful

Great, superb, excellent, amazing 😉

The fact that there are few rooms makes it a very quiet place compared to hotels with many rooms

The views, the room and the bathroom are large, the bed is super comfortable and big

Nothing that I didn't like. I liked everything. Everything is like a dream come true.

The staff is super nice, polite and attentive at all times, willing to help you with anything you may need

To say something, it's a bit far from the center. But that's precisely what makes it a quiet hotel to fully enjoy and feel tranquility, although there are some restaurants, cafes, and a supermarket nearby

Ahmet Rasim Pasa Yalisi Halide Edip Adıvar Caddesi No:27, Kanlica, Beykoz, Istanbul

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