Lago Hotel (Also Known As Azura Deluxe Resort And Aqua Sorgun/Nashira Resort Hotel And Aqua Spa)(Same Gender Not Allowed)

Name: Lago Hotel (Also Known As Azura Deluxe Resort And Aqua Sorgun/Nashira Resort Hotel And Aqua Spa)(Same Gender Not Allowed)
Address: Titreyengöl Mevkii, Antalya, 07600 Side, Turkey, antalya, turkey
Rating: 7.8

7.8/10

Good54 Reviews

Description Lago Hotel (Also Known As Azura Deluxe Resort And Aqua Sorgun/Nashira Resort Hotel And Aqua Spa)(Same Gender Not Allowed)

Check-in hours: 2:00 PM ~ 5:30 AM. Check-out hours: 12:00 PM.

Games room

Children&amp

Down Comforter

Reviews

7.8

/10

Overall Score

Rated by 54 guests

Location

8.1

Cleanliness

8.4

Value For Money

7.4

Staff

8.0

Facilities

8.4

Comfort

8.3

Wi-Fi

7.5

Latest Reviews

Excellent

Very good, we will come back

The cleanliness

It was not allowed to bring the plate (fruits) to the loungers. It's a bit cumbersome with children.

Exceptional

Don't book a room in this hotel, it was really terrible

I'm in shock 😭

One of the worst hotel stays of my life - especially for a 5-star hotel

This has been one of the worst hotel experiences I've ever had, especially considering it's a supposed 5-star property. I faced numerous issues during my stay, and some of them are worth mentioning here. I strongly advise against booking this hotel for anyone.

1. Staff displayed extremely rude and unacceptable behaviour

There is a manager named Kamel Erol who treated me very poorly. I had booked an all-inclusive package and when I tried to take a plate of fruit from the restaurant to my room, Kamel came, snatched the plate from my hands, and informed me that I couldn't take fruit out unless I paid €20 every time.

His behaviour was extremely rude - he yelled and spoke aggressively. I felt very uncomfortable and shocked. I paid €3600 for a week of all-inclusive service and yet I'm asked to pay extra for fruit? This is completely unacceptable.

Moreover, there are 6 restaurants in the hotel but you still need to pay extra to dine in them, which contradicts the concept of 'all-inclusive'.

2. Disturbance at night with no response from management

At around 23:00, while my wife and I were asleep, someone knocked loudly and aggressively on our door twice and then ran away. The banging was so forceful that it damaged and broke part of the electronic door lock system, and I have photographic evidence of the damage caused.

My wife woke up in a panic. I contacted reception but received no response or assistance. This lack of professionalism raises serious safety concerns for guests.

3. Private pool was not heated

The private pool in our room was very cold and not heated, and this information was not disclosed on Booking.com. This is misleading and disappointing.

4. Discrimination during car rental service

The hotel provides car rental services.

Titreyengöl Mevkii, Antalya, 07600 Side, Turkey

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